Best Practices

Best Practices

A “Reality Framework” for Metrics

Thanks to 20th century management theory, the world is filled with metrics and measures that are questionable. Many are useless. For example, a commonly used but effectively useless metric for knowledge creation workers (like those in IT, marketing, and other creative careers): utilization. Utilization is a metric that was meant to measure the percentage

By |2021-08-27T14:35:38-07:00August 24th, 2021|Categories: Agile Metrics, Best Practices|

Scrum for Support Teams

Scrum is the most used Agile framework, yet many still aren't quite sure how to make Scrum work best in a support environment. Let's dive into this topic!

By |2021-06-02T23:17:02-07:00April 12th, 2021|Categories: Best Practices|